Job Posting Number: 15418BR
Job Posting Title: Patient Service Representative
Job Posting Category: Office/Secretarial/Clerical Support
Work Site: MCHS : NW WI : Eau Claire
Department: Revenue Cycle
Mayo Clinic Health System partners with Manpower to fill this position.
Perform patient check in and registration for clinic and hospital visits. Ensure all demographic and insurance information is accurate and update in billing systems. Assist patients and family members with billing and account questions, including following up with insurance companies and internal departments as needed. Request payments from patient for their out of pocket responsibility at or before the Point of Service. Accept and process patient payments for visits and account balances, ensuring cash is accurate and secure at all times. Ensure all encounters occur in a courteous, professional and confidential manner.
Basic accounting knowledge (understanding of debits and credits).At least one year of customer service experience.Frontline medical office experience preferred.
Ability to read and communicate effectively in English.Detail oriented, strong organizational skills, and ability to multitask.Consistently pleasant and helpful with strong customer service skills.Ability to remain calm and defuse difficult situations.Ability to work individually, and as a member of a team.Excellent interpersonal and communication skills.Basic computer and office equipment knowledge, and ability to operate windows based programs.
Benefit Eligible: Yes
Exemption Status: Non:exempt
Hours/Pay Period: Half Time; 40 hours per pay period (20 hours per week)
Schedule Details: Hours and days will vary between 7:45am and 5:15pm
Compensation Detail: Education, experience, and tenure may be considered along with internal equity when job offers are extended. The minimum pay rate is 10.85 per hour.
Staffing Specialist: Susie Gratz:Maag
Mayo Clinic is an affirmative action / equal opportunity educator and employer.